Privacy Policy

1. Introduction

Unexpected Software Solutions ("Company", "we", "us") operates an online gaming platform ("Platform") offering various games of chance and skill. This Privacy Policy ("Policy") explains how we collect, use, store, and share your personal information when you use our Platform. We are committed to protecting your privacy and ensuring your data is treated with respect.

2. Information We Collect

Personal Information

Full legal name
Country of citizenship
Permanent Address
Identification Document
Source of Funds and Source of Wealth
Email Address
IP Address
Geolocation data
Transaction history

Non-Personal Information

Device information (type, OS, language)
Browsing data (pages visited, time spent)
Game activity data (games played, bets placed, wins/losses)

3. How We Use Your Information

Provide and operate the Platform: identity verification, transactions, account management, customer support.
Personalize your experience: recommend games, provide bonus offers, display relevant content.
Prevent fraud and illegal activity: detect and stop unlawful activity.
Comply with legal obligations: disclose information as legally required.
Analyze and improve services: understand user behavior, enhance features.

4. Information Sharing

We may share your information with service providers helping us operate the Platform, including:

Payment processors
Analytics providers
Customer support
Legal and regulatory authorities

We do not share your personal data with advertisers without consent.

5. Data Security

Secure servers with encryption
Access controls
Data breach procedures

6. Your Data Rights

Access, correct, or delete your information
Object to processing
Withdraw consent

To exercise rights, contact: info_at_unexpect.io

7. Cookies and Tracking Technologies

We use cookies to analyze usage, improve the Platform, and personalize your experience. You can adjust cookie settings in your browser.

8. Data Retention

We keep your information as long as needed to provide the Platform or meet legal obligations, and longer for statistical or dispute resolution reasons.

9. Children's Privacy

We do not knowingly collect personal data from anyone under 18. If your child has provided data, please contact us immediately.

10. Changes to this Policy

We may update this Policy and will post changes on the Platform. Please check regularly.

11. Contact Us

Questions? Contact us at [email protected].

Effective Date: 01.01.2024